With a diverse and dynamic career spanning over a decade, I have cultivated a robust skill set that bridges sales, web development, marketing, search engine optimization (SEO), data management, system integrations, and in-depth expertise with UKG products such as UKG Pro and UKG Ready.

Leadership at UKG

At UKG, I have grown through various roles, culminating in my position as Associate Manager of Product Support. Over the past nine years, I have embodied UKG’s ‘People First’ ethos, driving team excellence in customer support and professional development. I lead a dedicated team of Partner Support Representatives, guiding them with coaching, career guidance, and retention strategies. My responsibilities include promoting UKG’s values and strategies, leading initiatives to enhance internal processes and employee experience, and providing continuous feedback to improve individual and team performance.

Technical Expertise and Innovation

As a Senior Support Solutions Specialist, I provided outstanding support for UKG’s UltiPro suite, including security administration, workflow configuration, web services, and Integration Studio. My technical understanding allowed me to mentor frontline support representatives, troubleshoot complex issues, and recommend effective solutions leveraging the growing number of REST APIs from UKG products. I designed and developed an internal alerting system that drastically improved response times to customer escalations by 50% and extended its functionality to improve response times for internal support requests by 82%.

Entrepreneurial Ventures

Parallel to my corporate journey, I founded REToolkit and Studio350. At REToolkit, we specialize in transforming Carrot sites into SEO powerhouses for real estate investors. Our bespoke SEO strategies elevate our client’s online presence and significantly boost their lead generation and investment opportunities. Through Studio350, I provide various creative services, including web and mobile application development, web design, graphics design, print services, SEO, and social media marketing. I deliver unique, user-friendly, search-optimized, and responsive websites that provide an outstanding client experience.

Sales and Marketing

I have demonstrated strong sales and marketing acumen throughout my career, mainly through my entrepreneurial ventures with Studio350 and REToolkit. At Studio350, I have successfully driven business sales by providing exceptional web development, graphics design, and SEO services, educating clients on the value of user-friendly, search-optimized, responsive websites. Meanwhile, at REToolkit, I have focused on revolutionizing SEO for real estate investors, significantly boosting their lead generation and investment opportunities. My ability to craft bespoke digital solutions and effective SEO strategies has enhanced my clients’ online presence and led to substantial business growth and market dominance.

Educational Background

I hold a Bachelor of Business Administration in Organizational Leadership from Southern New Hampshire University, a Frontend Nanodegree from Udacity, and additional coursework from Florida Atlantic University. My educational journey has equipped me with a strong foundation in business administration and technical expertise, further enhanced by my practical experiences.

Publications and Recognitions

I am also a published author, writing SECURED: A Beginners Guide to Information Security, Internet Privacy, and Identity Theft Protection. My commitment to continuous learning and sharing knowledge is reflected in my certifications and the honors I have received, including the President’s Honor List.

Personal Values

Outside of work, my faith and family are my cornerstones, guiding me in every endeavor and decision. I am passionate about innovation and helping others succeed through leading a team, developing cutting-edge web solutions, or transforming businesses with strategic SEO.

Let’s connect if you are looking for a dedicated leader with a comprehensive skill set in customer success, technical support, web development, and marketing. Together, we can drive success and innovation in the digital landscape.